Refund policy

If something is not quite right, whether it be damaged or faulty, then make us your first point of contact. Send an email to support@sewpronto.com within 14 days of receiving your order and we will then endeavour to resolve the issue with either a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply within 72 hours.

Returns should be sent using registered post or a trackable courier; Sewpronto cannot accept responsibility for items lost in transit. Refunds will be made via the same payment method used to make the purchase. It is important to note that there are no refunds for a change of mind.

Sewpronto regularly has sales on samples and seconds and these items are marked as such and not eligible for return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
PDF sewing patterns are non-returnable items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sewpronto.com.